Consumer Reports Has Named The Worst Cruise Line For Overall Satisfaction

In an age of limitless vacation choices, picking a cruise to go on is tough. From the outside, so many of them seem to offer the exact same experience: great food, parties, entertainment, visits to some of the coolest ports, and amenities galore.

But in January of 2026, Consumer Reports conducted a survey to find out which of the top cruises were the best … and the worst. Surprisingly, the well-known Norwegian Cruise Line was at the very bottom in terms of customer satisfaction.

The survey had a sample size that makes these ratings hard to ignore. Based on experiences over the last three years, 18,850 respondents were asked to rate 19 cruise lines based on a variety of factors.

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