MXP Digital Customer Journey App Adds Chat For Easy Onboard Guest Communication
The MXP365 digital experience makes onboard communication effortless. Guests connect through one-on-one or group chats with family, friends, or fellow travelers.
The chat feature makes it simple for guests to coordinate and share plans throughout the cruise, enhancing the onboard experience.
Key Benefits for Cruise Lines
• Enhanced guest experience – digital communication strengthens community and creates a seamless customer journey
• Easy coordination – guests can easily coordinate times and meeting points, share plans, and connect during the cruise
• Private chat groups – family, friends, or fellow travelers stay connected in dedicated group chats with full privacy
• Real-time updates – guests are automatically notified of new chats
With MXP iTV, the most feature-rich system in the industry, chats can even be viewed and continued directly on the cabin TV.
With the MXP365 Digital Guest Journey, available in the cloud and as an on-premise solution, all guest-facing services are united in one platform. The platform combines the mobile app, web portal, self-ordering kiosks, digital signage, and iTV – delivering a powerful, integrated experience.
(MXP Digital Customer Journey App Adds Chat For Easy Onboard Guest Communication)
