‘Abandoned’ Tui passengers on luxury £6,000 cruise demand money back after holiday descended into ‘chaos’
TUI passengers who paid over £6,000 for a cruise through Europe felt “abandoned” after they were jettisoned off the ship, missed multiple stops of their tour and left to carry their own luggage in the darkness during the “awful” trip.
The travel operator’s ‘Icons of Europe’ cruise on the Tui Isla ship was scheduled to visit 14 cities over a 15-day tour, and promised customers an opportunity to “enjoy and relax” whilst they saw the sites across the continent.
Phrases such as “first class”, “experience the joy of river travel” and “guaranteed space and intimacy” were used in advertising materials for the cruise, however, these were allegedly not fulfilled, with one customer stating: “To put it mildly, Tui failed miserably on most of these promises”.
