Explora Journeys Announces The Launch Of Its Online Travel Advisor Centre
Explora Journeys, the new luxury lifestyle cruise brand of the MSC Group, launched its new industry-leading and purposefully designed online Travel Advisor Centre to further cement its links with the travel advisor community.
Michael Ungerer, Chief Executive Officer said: “Our new Travel Advisor Centre is another important step forward in our vision and purpose, based on the extensive research we completed to create an ocean experience like no other. We have created what I believe is a seamless, best in class digital experience for travel advisors to underscore our mantra of just how easy it is to do business with Explora Journeys. Given our belief in this brand to create a new category in luxury, lifestyle travel, we will continue to invest in its expansion to create what we refer to as an `Ocean State of Mind` for all our guests.”
Designed with extensive travel advisor input and a focus on being highly relevant and a very valuable tool, the Explora Travel Advisor Centre includes:
Booking Suite – an online booking tool that allows advisors to search and book journeys of their clients’ choice, select suites, access journey fares, generate options and quotations.
Knowledge Suite – a powerful online learning experience that provides intuitive access to a variety of chapters that will equip travel advisors with the knowledge to tell the Explora Journeys` story. Additionally, advisors can learn valuable tips and generate a go-to-market action plan with specific clients identified.
Marketing Suite – providing access to digital and print assets designed exclusively for travel advisors and their clients. Assets include digital banners, brand booklets, image library, brand logos, videos, recommended social media assets, email and print templates.
Performance Suite – a reporting dashboard where advisors can track all their bookings, commissions paid via the industry’s first rolling commission payment programme, meet the Explora Journeys team and contact details.
Headlines – news and updates from Explora Journeys including new journeys, travel advisor benefits and from 2022, information about onboard and destination experiences.
Explora Journeys is seeing strong support from the global travel advisor community with booking conversions, having commenced with the first confirmed bookings received from US-based Cruiseosity and Cassis Travel Services.
Adam Barnes, Travel Consultant, Cruiseosity, Florida, commented “One of the things I love most and I’m sure all travel agents love is the rolling commission, which I can say you are true to your word as I confirmed my first cruise about 12 days ago and I did receive my share of the deposit just like you said 10 days from the time I booked, even though my clients are not going on their cruise till September 2023 which is almost 2 years away. I am looking forward to work a lot more with the Explora Journeys team in the future!”
Jonathan Phillips, Travel Advisor, Cassis Travel Services, Phoenix Arizona, USA said “I was one of the very first travel advisors who made 5 bookings with Explora Journeys. My clients are delighted I secured their Journey on this new innovative, ultra-luxe cruise line. I know Explora Journeys will be one of the best on the ocean and I am so proud to be supporting a game changing new cruise line.”
Chris Austin, Chief Sales Officer added, “We are proud to announce this next step in the brand’s journey and this is another example of Explora Journeys putting the travel advisor community first. A year in the making, we are proud to launch our platform and we will continue to engage travel advisors for input as we add valuable resources to make doing business with Explora Journeys joyful.”
The Travel Advisor Centre follows Explora Journeys` exclusive and industry first `By Appointment` service launched in September, one of the Company’s many bold initiatives whereby travel advisors can set up an appointment with an Explora Journeys Ambassador to discuss and make a booking on one or more of the eight inaugural journeys during EXPLORA I’s first year, including the vessel’s maiden Journey in May 2023.
