Riviera River Cruises Reassures with Flexible Customer Care Policies
As travel advisors’ clients begin to make plans for their next vacation, Riviera River Cruises has introduced several flexible customer care policies to help instill confidence in booking European river cruises.
Among the policies are free changes to new bookings, COVID-19 Cancellation Protection and a happiness guarantee.
“At Riviera, we’ve started sending our teams out to ensure our river cruises are ready, without compromising on the experience that we’re known and loved for,” said Marilyn Conroy, Riviera River Cruises’ Executive Vice President Sales and Marketing North America.
“However, we do understand that recent changes to the way we travel mean your clients may need an extra bit of reassurance before booking. That’s why we’ve introduced these flexible policies. And, as always, we’d like to take this opportunity to remind you that Riviera is the only cruise line that can confidently say we support the travel agency community 100 percent by accepting bookings only from advisors.”
Riviera’s flexible customer care policies include:
• New bookings may be changed once for free up to 45 days before departure, for any reason.
• COVID-19 Cancellation Protection is included. If a client isn’t able to travel specifically due to COVID-19, the booking can be changed for free with as little as 24 hours’ notice.
– Client will be happy by the second day or will be brought home with a refund for their cruise and any change fees or fare increases from their original airline ticket paid by Riviera.
Riviera River Cruises offers 20 itineraries on 10 rivers and waterways, including dedicated departures for solo travelers with no single supplement. Its fleet of 12 ships is one of the youngest in Europe, with no ships older than six years. Riviera’s cruises include spacious cabins and suites, fine culinary experiences from sumptuous breakfasts to four-course dinners featuring international classics and regional specialties, and expert-led excursions to classic sights and lesser-known places.
Riviera guarantees exceptional value, promising never to add hidden surcharges or fees. Riviera also doesn’t automatically include gratuities or drinks, so the choice is up to guests.
