Crystal Launches CruiseBuilder Video Tutorials for Travel Partners
Crystal has rolled out a series of training videos presenting step-by-step instructions on how to use the features of CruiseBuilder, Crystal’s online booking engine.
Topics of these easy-to-follow, super-short videos – each is less than a minute – include How to Check Availability, How to Check Pricing and How to Make a Fast Quote, among others with the aim of showing the ease and simplicity of the booking process for travel advisors.
Additional videos will be added moving forward. The first four tutorials can be found in Crystal’s Partner Resource Center (PRC) under Tips & Features in the Training Tools section of the site and are available to travel professionals at any time, along with the company’s robust cache of other tools and information to help travel advisors build their business.
“Our partners continually express their appreciation for the efficiency and ease of CruiseBuilder and these videos are an added layer of information to help ensure the system is approachable for everyone,” said Carmen Roig, Crystal’s senior vice president of marketing and sales. “We strive to take any guesswork out of the process so travel advisors can focus on providing the best service to their clients, which is the ultimate goal for all of us.”
Crystal’s dynamic CruiseBuilder platform – and all of the resources in the PRC – are at travel advisors’ fingertips 24/7, accommodating busy schedules of professionals. The dynamic platform is continually being enhanced to make the booking process as seamless as possible – recent updates include new booking search options and a cancelled reservations view.
Crystal has remained committed to supporting the travel advisor community through initiatives and tools to help them grow their businesses now and in the future. The PRC and Crystal’s Travel Advisor University offer a multitude of resources to educate travel partners including videos and webinars; personalized URL services; sales and marketing kit; and training modules that will keep them up to date on the most recent developments from the company.
Roig will host an Insider Insights webinar for travel advisors on Thursday, August 20 at 1 pm ET, a monthly opportunity for travel professionals to stay updated on Crystal’s latest updates. During this month’s webinar, Crystal’s director of digital marketing, Julie Freedman, will provide CruiseBuilder training to support travel advisors. Advisors can sign up for the webinar via the PRC portal and this link.
Most recently, Crystal has unveiled peace of mind booking opportunities for travelers looking ahead to future voyages from 2021 through 2023. Crystal Confidence 2.0 offers a new 90-day deposit window, extended final payments and relaxed cancellation schedules for all voyages on all Crystal brand experiences through 2023. For the near future, Crystal Voyage Assurance provides enhanced travel protection if unforeseen travel restrictions require significant changes to select itineraries through April 2021.
Crystal is also focused on reassuring travelers about the health and safety of cruising in the future. The company has recently announced its Crystal Clean+ 2.0 protocols, the initial set of measures for Crystal Serenity and Crystal Symphony and the Crystal River fleet that were developed with the latest data available from health experts and will be updated as new information and guidelines become available. Details can be found here. Currently in development are measures for Crystal Yacht Cruises and Crystal Expedition Cruises.
