Dream Cruises select Resco CRM

The Genting Dream  (Courtesy Meyer Werft)The Resco CRM, Loyalty and Business Intelligence systems will allow Dream Cruises to service and manage their distinguished passengers and loyalty programme members.

The system helps to broaden customer touch points, provide for seamless collection of feedback to allow for high customer engagement and satisfaction. The Resco suite is designed to be true cruise line products and the only solutions in the world to provide complete 360-degree view of the cruise customer – shore to ship and back.

Dream Cruises aims to be a pacesetter in the cruise industry in the region, meeting the needs of the ‘emerging generation’ of confident, independently-minded and affluent Asian travellers. Dream Cruises offers inspirational luxury, which is Asian at heart and international in spirit.

Purpose-built for the China and Asia market, Genting Dream, the first ship of the fleet, debuts in November 2016. Accommodations reflect both size and choice for travellers with over 70 per cent of staterooms featuring private balconies and over 100 connecting rooms catering to extended families and groups. Lavish suites in the exclusive Dream Palace will feature European butler service and special guest privileges.

Over 35 restaurant and bar concepts onboard offer a wide array of regional cuisines from across Asia, along with a wide range of international dining experiences. Innovative entertainment and leisure lifestyle venues include one of the world’s largest Asian reflexology spas at sea, China’s Got Talent – The Dream Experience, duty-free retail and a wide range of recreation options including a variety of pools with six water slides, a stunning 610-metre wraparound promenade, two submersibles, thrilling ropes course and rock climbing wall.

With the finest Asian and international dining, exceptional service, enthralling entertainment and inspirational experiences, Dream Cruises aims to redefine vacation travel with a transformational journey at sea.